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Sales Support

Sales Support

Elland

£18K -19K plus bonus

 

Key Duties to include:

  • Input to review & develop procedures.
  • Weekly goals & daily planning.
  • Share knowledge & experience with other team members
  • Work as a team as well as individually

 

Duties & responsibilities

 

  • Right First Time production of Quotations
  • Right First Time production of drawings.
  • Adhere to scheduling as directed by the Technical & Quotation Team Leader.
  • Liaise with Regional BDM`s to confirm technical and application details.
  • Liaise with Technical & Quotations Team Leader for specification, application and systems advice.
  • Inform Team Leader of any scheduling and deadline deviation issues.
  • Inform Team Leader of any system issues or suggestions for further development of the system.
  • Ensure the presentation of the Proposal (quotation, drawing and supporting information is fully correct prior to issue)

 

KPI`s

 

  • Completion of daily set targets.
  • 98% Quotes & Drawings completed accurately
  • All quotes delivered within 5 day SLA
  • All quote revisions to commence action within 24 hour SLA
  • All Support Quote errors to be rectified within 4 Hour SLA
  • Updating Support figures on board daily.
  • No more than 2 NCRs raised against support monthly.

If you would like further details on this role please forward your CV for consideration.  Mpeople, are a recruitment business acting on behalf of our client, if you do not receive a response within 5 days please presume your application has been unsuccessful on this occasion


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