Sales Support
Elland
£18K -19K plus bonus
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Key Duties to include:
- Input to review & develop procedures.
- Weekly goals & daily planning.
- Share knowledge & experience with other team members
- Work as a team as well as individually
Duties & responsibilities
- Right First Time production of Quotations
- Right First Time production of drawings.
- Adhere to scheduling as directed by the Technical & Quotation Team Leader.
- Liaise with Regional BDM`s to confirm technical and application details.
- Liaise with Technical & Quotations Team Leader for specification, application and systems advice.
- Inform Team Leader of any scheduling and deadline deviation issues.
- Inform Team Leader of any system issues or suggestions for further development of the system.
- Ensure the presentation of the Proposal (quotation, drawing and supporting information is fully correct prior to issue)
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KPI`s
- Completion of daily set targets.
- 98% Quotes & Drawings completed accurately
- All quotes delivered within 5 day SLA
- All quote revisions to commence action within 24 hour SLA
- All Support Quote errors to be rectified within 4 Hour SLA
- Updating Support figures on board daily.
- No more than 2 NCRs raised against support monthly.
If you would like further details on this role please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our client, if you do not receive a response within 5 days please presume your application has been unsuccessful on this occasion