Sales and Aftersales Support Co-ordinator

Leeds

£23K - £24K plus free parking and excellent benefits

Monday to Friday - Flexible working after training

Our client a leader in their field, are actively recruiting for a Sales and After Sales Support Co-ordinator to join a growing and well establish organisation.

Duties and experience:

• Working closely with Area Sales Managers to deliver exceptional day-to-day sales and administration support in adherence to Company procedures. Maintain clear and open communication channels to ensure the efficient management of sales orders.
• Responding to and managing customer requests received via email and telephone, 
• Providing customers with pre-sales support, 
• Assisting customers throughout the purchase process, addressing any challenges they may encounter, such as order placement difficulties, payment concerns requiring collaboration with our Accounts Department, and cancellations due to various reasons. Your proficiency in handling such cases efficiently, including initiating RMAs (Returns Merchandise Authorisation) and coordinating transport partner collections, will ensure a smooth customer experience.
• Demonstrating meticulous attention to detail when accurately inputting all sales orders.
• Taking a proactive approach in cultivating strong relationships with both existing and potential customers, actively contributing to sales growth and identifying promising business opportunities.
• Managing stock availability with a proactive approach, including vital backorder management, to guarantee efficient order fulfilment while optimising warehouse capacity and effectively managing working capital levels. Promptly communicate updates to ASMs and customers, providing regular status reports for enhanced transparency.
• Establishing effective communication between the Accounts Department, and customers to proactively address any invoice or credit issues, ensuring timely resolution and safeguarding seamless order processing.
• Efficiently processing all credit notes as required, securing necessary approvals, and adhering to Company procedures for smooth financial transactions.
• Conducting monthly monitoring and review of loan stocks and evaluations.

Previous experience to include:

• Excellent communicator, with a high level of interpersonal skills and the ability to influence customer decisions, especially the ability to keep an unhappy customer satisfied.
• Educated to GCSE level in Maths & English.
• Strong IT skills
• Administration, sales order entry and/or customer service experience 
• Ability to work under pressure to meet deadlines and targets, remaining calm and focused upon delivering a great customer experience.

This is a very varied role, working within an excellent company.  If you would like any further details, please forward your CV for consideration.

Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion