Mpeople Recruitment have a fantastic new opportunity for an experienced Customer Care & Sales Administrator to join a thriving manufacturing business based in Delph, Oldham.

• Location: Delph, Oldham
• Salary: £25,000 - £28,000 dependent on experience
• Hours: 8.30am – 5pm, Monday to Thursday & 8.30am – 3pm Friday

Working within a small-team, your day-to-day duties would include:

• Review, categorise and process all purchase orders received in case file and outlook sales inbox.
• Liaise with inside and external sales team to ensure product and price accuracy on orders received.
• Work with purchasing and stores department for inventory lead times and availability
• Issue accurate order acknowledgements
• Provide proactive order updates via telephone and email where required.
• Be first point of contact to answer lead time questions and delivery updates.
• Respond to customer complaints and escalate where necessary
• Log correspondence onto customer account record within Salesforce
• Record and track demo equipment for sales team as part of product release and receive process. 
• Build and maintain new and existing customer relationships.
• Participate and contribute to relevant company and departmental meetings.

• Assist with key information for monthly sales meetings.
• Occasional spares quotes.
• Additional sales / office administration tasks where necessary. Data input, sales inbox, answer telephones and general enquiries.

The required traits, skills, and background:

• Experience in sales order processing is essential
• System experience using Salesforces and/or Oracle would be advantageous
• Attention to detail and accuracy
• Excellent communication skills (written and verbal)
• Problem solving and the ability to effectively manage any customer complaints professionally
• The ability to manage your own workload and work independently is crucial, as well as being able to work well as a team
• Good communication and rapport building skills
• Enthusiastic and a great work ethic

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.