IT Support Technician

Location: Leeds + Hybrid Working
Salary: £25,000 – £28,000 (DOE)
Type: Permanent | Full-Time
Hours: 8am–5pm or 9am–6pm
Holidays: 31 days including bank holidays + your birthday off!

Are you a proactive and tech-savvy IT professional looking to join a collaborative and innovative team?
We're recruiting on behalf of a growing IT services group that prides itself on delivering first-class support to clients and internal teams alike.

The Opportunity:

As IT Support Technician, you’ll be the go-to for 1st and 2nd line support, working both from the Leeds office and remotely, with occasional travel to client sites and other offices. You’ll be managing service tickets, resolving hardware and software issues, and helping maintain seamless IT operations.

This is an excellent opportunity to build on your skills within a supportive environment that values knowledge sharing and ongoing development.

What You'll Be Doing:

• Providing 1st/2nd line IT support to users across multiple locations
• Managing service desk tickets in line with SLA requirements
• Troubleshooting issues via phone, email, and remote access tools
• Proactively monitoring systems and escalating where necessary
• Supporting server, network, VOIP, and backup infrastructure
• Occasionally travelling to external sites for on-site support

What You'll Bring:

• Experience with Office365 (including Intune, Exchange Online, EntraID)
• Knowledge of server infrastructure (HP, Dell, Supermicro)
• Strong networking experience (VLANs, routing, firewalls, hardware)
• Familiarity with Windows 10/11, Windows Server 2016+, VOIP & backups
• Full UK driving licence with business insurance

Desirable Skills:

• Linux experience
• Microsoft certifications (e.g., MCP, MCSA)

Why You'll Love It:

• 31 days holiday plus your birthday off
• Hybrid working options
• Friendly, inclusive team culture
• Career development opportunities

Ready to take the next step in your IT career?
Apply today and become part of a company that truly values its people.

Mpeople are acting as an Employment Business on behalf of the client. Please note that we can only accept applicants with current permission to work in the UK without sponsorship.

While we endeavour to respond to every application, if you haven’t heard from us within 14 days, please consider your application unsuccessful on this occasion.