BILLING ASSOCIATE

Thorpe Park Business Park, Leeds – negotiable up to £27K depending on experience

Mpeople Recruitment is proud to be partnered with one of the UK’s largest growing energy suppliers of gas and electric energy efficient solutions. 

Boasting excellent growth and 15 years in the market, our client has a great mix of culture and support.  Situated just off the M621 and featuring excellent public transport links and free on-site parking as well as impressive shopping and restaurant amenities.

Due to ongoing growth, my client is looking to take on an additional member within their Billing Department.

DUTIES & RESPONSIBILITIES

The Billing department are accountable for our entire billing process with the goal of ensuring that all customers are billed accurately each month. You will need to be a highly organised individual, with excellent analytical skills and you must have a resilient approach when dealing with difficult/problematic sites. Reporting to the Billing Manager, this position will see our successful candidate ensure our billing processed run efficiently and effectively.

• Timely billing of all active sites within the portfolio
• Respond to complex account and billing queries from both customers and other teams
• Ability to effectively investigate and determine the root cause of any billing issues
• Manage the day-to-day processes
• Follow up on deadlines and co-ordinate further action where required (Unbilled/Ready to Final Bill Reports/Adhoc tasks) to ensure that all sites are billing as they should
• Ability to deal with high workload on particularly busy days
• Maintain the accurate billing standards required to ensure a smooth customer journey
• Resolving and assisting with queries both internally and externally around problematic invoices

ESSENTIAL SKILLS AND EXPERIENCE

• At least 1+ years’ experience within a billing team is essential
• Knowledge of the industry with regards to how the different utilities are billed is desirable
• Able to manage conflicting priorities
• Excellent communication skills at all levels
• PC literate and competence of Word, Excel and Outlook are required
• High standard of numeracy, accuracy with attention to detail
• A self-starter who is pro-active and can set and achieve goals
• Strong organisational & time management skills
• Ability to recognise potential risks to the firm that should be escalated

BENEFITS

• Competitive salary up to £27,000 (flexible)
• Fully remote working or hybrid working options as standard
• 30 days annual leave (including bank holidays). Additional days awarded through length of service
• Pension scheme
• Free onsite parking within a new, fully serviced office
• Private medical insurance upon successful completion of probationary period
• Fully paid team lunches and pay day breakfast sandwiches
• Due to the nature of this role, the hours will be full time (37.5 hours per week) to cover core office hours; 09:00-17:00 Monday-Friday