Billing Administrator – Customer Care

Brighouse | Onsite (Mon–Fri) | Up to £26,000 DOE

The Role

We’re recruiting for a Billing Administrator to join a fast-paced Managed Service Provider (MSP) team, supporting Customer Care and billing operations.

This role ensures:

• Customers are billed accurately and on time
• Suppliers invoice correctly, at agreed tariff rates
• Billing queries are resolved fast, with precision and professionalism

If you love data, accuracy, and delivering world-class service, this one’s for you.

What You’ll Be Doing

• Audit supplier invoices uploaded to the billing platform
• Validate published tariffs and update rate changes
• Create new customer/reseller accounts within 24 hours
• Add orders and contracted charges to the billing system within 24 hours
• Calculate contract termination costs
• Investigate and resolve billing queries within 5 working days
• Produce daily billing, CDRs, and monthly invoice runs within SLA
• Raise credits and resolve billing discrepancies
• Support inbound Customer Care calls when required

What We’re Looking For

• Excellent phone manner and confident communicator
• Analytical thinker with strong problem-solving skills
• High accuracy and attention to detail (non-negotiable)
• Customer-focused mindset — you fix issues, you don’t pass them on

Shift Patterns (Weekly Rotation)

• 08:00 – 16:00
• 09:00 – 17:00
• 10:00 – 18:00

What’s In It For You

• 28 days holiday (including Bank Holidays) + increases with service + buy/sell option
• Private healthcare
• Mobile & broadband discounts
• Study support + professional development
• Charity day + Cycle to Work
• Referral and customer bonus incentives
• Team events + onsite parking

Mpeople – The Difference

At Mpeople, we champion careers in tech-led service environments where people, communication, and delivery matter most.

This is a business where:

• You’re trusted to own your workload
• Your impact is visible and valued
• Customer experience is at the heart of every decision

Sound Like You?

Then this is your opportunity to step into an MSP role that rewards accuracy, initiative, and customer excellence.

Apply now to david@mpeople-recruitment.com or call David at Mpeople Recruitment on 0113 277 8844 for more information.

Mpeople Recruitment Limited are acting as an employment business on behalf of the client. Due to the volume of applications received, we are only able to reply to candidates who are shortlisted for the next stage. If you have not heard from us within 7 days, please assume your application has been unsuccessful on this occasion. We may retain your details for future opportunities in line with data protection regulations.