Vehicle Rental Coordinator / Hire Desk Controller
Location: Rochdale (OL16)
Salary: £28,000 – £30,000 + Overtime
Hours: Monday – Friday, 8:30am – 5:30pm + Saturday rota (1 in 2 or 1 in 3, 9am–12pm, paid overtime)

Mpeople Recruitment are excited to be recruiting for a Vehicle Rental Coordinator / Hire Desk Controller to join a well-established and growing business in Rochdale. This is an excellent opportunity for candidates with car rental / vehicle hire experience (e.g. Enterprise, Avis, Europcar) looking to progress into a fast-paced, operational role.

This role is ideal for candidates currently working as a Rental Sales Agent, Customer Service Representative, Fleet Administrator, Hire Controller, or Transport Coordinator within the vehicle rental or hire industry. Only candidates with this type of experience will be considered for this role.

Our client operates within the accident management and vehicle hire sector, supporting customers nationwide following non-fault road traffic accidents. You will play a key role in ensuring customers receive the right hire vehicle quickly and efficiently.

Key Responsibilities:

• Coordinate and allocate hire vehicles based on customer requirements and location
• Manage the full rental process, including bookings, documentation, and compliance
• Verify customer details via phone and email
• Process rental agreements, damage checks, and vehicle records
• Plan and support driver routes and vehicle logistics
• Deliver excellent customer service throughout the hire process
• Liaise with depots, drivers, and internal teams to ensure smooth operations
• Arrange vehicle maintenance, repairs, and servicing when required
• Maintain accurate data and records using internal systems
• Support upselling of additional services where appropriate

About You:

• Previous experience in vehicle rental, car hire, or fleet coordination (e.g. Enterprise, Avis, Europcar) is highly desirable
• Alternatively, experience in scheduling / coordination roles (transport, logistics, engineers, or hire equipment)
• Strong customer service and communication skills
• Highly organised with excellent attention to detail
• Able to work in a fast-paced, high-pressure environment
• Confident problem-solver with a proactive approach

Benefits:

• Clear progression opportunities within a growing business
• Regular team events and social activities
• On-site parking
• Modern office environment with breakout/chill-out areas

Due to the high volume of applications, if you do not hear back within 5 working days, please assume your application has not been successful on this occasion.

INDOL