Mpeople recruitment are working with a well-established client, who are technical print specialists, based in Hyde. Our client is recruiting a Sales Office Manager to cover maternity leave for 9 – 12months.

Role: Sales Office Manager

Location: Hyde

Salary: £26,500 per year

Hours: Monday – Friday 9am – 5pm

Benefits: £2000 bonus paid on completion of maternity cover, 25days holiday + bank holidays, free parking, auto enrolment pension.

The Sales Office Manager will be responsible for the efficient running of the Sales Administration and Accounts functions, ensuring excellent levels of customer service within the business.

The successful candidate will have excellent organisational and time management skills with the ability to prioritise and multitask. You must possess strong communication skills and a confident, friendly telephone manner.

Key Responsibilities of the Sales Office Manager:

• Order processing – process orders on Sage 50 through to despatch and invoicing.
• Imports/Exports – handle all imports/exports through to completion, liaise with customs agents and shipping companies, produce all relevant documentation.
• Invoicing - raise customer invoices via Sage Line 50, checking all details for accuracy.
• Despatch - package goods for despatch, arrange courier collections and relevant documentation.
• Production – monitor order schedules and update internal systems.
• Customer support - maintain contact with customers, updating them with progress on orders/delivery.
• Orders – monitor customer reordering patterns, contacting customers when necessary.
• Customer enquiries - deal with enquiries on phone and email, issue samples and quotations and proactively follow them up.
• Non-compliance – deal with issues and resolve customer complaints.
• Reporting – update sales figures, produce reports/graphs in Excel, analyse data and communicate key sales information to Managing Director.
• Sales meetings – participate in weekly sales meetings with key staff and create agenda.
• Supervisory duties – daily supervision of 2 staff to ensure the smooth running of the office.
• Office cover – provide cover during holidays and sickness.

Essential skills & Experience of the Sales Office Manager:

• Previous experience in a Sales/Order Processing role.
• Must have recent experience of Importing/Exporting.
• Supervisory or line management experience.
• Good working knowledge of Sage 50.
• Excellent Excel skills to include graphs.
• Competency in Word and Power Point.
• Minimum GCSE qualifications in English and Mathematics.
• Excellent customer service skills/customer focus.
• Team player
• Willingness to learn
• Flexible approach
• Ability to use initiative to solve problems
• Attention to detail
• Ability to work independently, taking ownership of projects

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.