Sales Administrator

Wakefield, 

Approx £25K

As Sales Administrator you will report to the Sales Manager and, you will represent the company by being the first point of contact to customers, both on the telephone and face to face 

Main Duties:

• Answering phone calls in a timely and polite manner, screening calls, referring enquiries, and taking and relaying messages where necessary.
• Providing customer support answering questions and providing information about products and services.
• Basic cashiering duties – taking payments both in person and by telephone.
• Issuing various correspondence and documents for customers.
• Maintain security procedures, 
• Maintain and organise promotional information and ensuring on display
• Inputting customer enquiries from email to our Customer Relationship Management (CRM) system and calling the customer to convert to a Sales appointment where possible
• Sending out text reminders of appointments daily to customers and inputting data of sales enquiries from the previous evening.
• Emailing sales quotations out to customers.
• Ensuring all information required for contracts is provided by the Sales Representatives then inputting and doc-uploading details onto our CRM system.
• Logging all contract variations and ensuring the finances are correct on the database.
• Making follow up calls to customers to enquire about their customer satisfaction with regards our service and products ensuring customer feedback calls are up to date.
• Providing a clerical support to the sales team and co-ordinating activities
• Answering calls from customers and sales representatives dealing with queries and problems as they arise.
• Representing the business with a positive attitude and appearance.
• Welcoming visitors to the showroom in person and on the telephone.

Skills, Knowledge and Experience:

• A strong focus on delivering a quality customer experience and service.
• Strong IT skills with previous experience of all Microsoft Office Software.
• Ability to work under pressure.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
• Excellent organisational skills.
• Excellent attention to detail.
• Flexibility to work overtime as and when required.
• A strong team player with a can-do attitude and a proactive approach to work.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed.

If you would like any further details on this role, please forward your CV for consideration.

Mpeople, are a recruitment business acting on behalf of our clients.  If you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.