Customer Service Advisor / Sales Administrator:

An exciting opportunity has arisen to join a leading manufacturer based in Dukinfield.

With ambitious growth plans to be achieved, they seek an exceptional individual who can hit the ground running and join them on their journey.

Our client offers an extremely modern working environment, they pride themselves on having a team who have been with the business for many years and they offer great training.  

Role: Customer Service Advisor / Sales Administrator

Location: Dukinfield

Salary: £12.86 per hr

Hours of work: Monday – Thursday 08:45 - 17:00

Friday 08:45 – 15:45 but you must be flexible and willing to work overtime when necessary.

Benefits: 20 days holidays

Key Skills Required:

Duties will include:

• Answering in-bound calls
• Managing customers’ expectations and providing an excellent level of service at all times
• Taking customers orders on the phone and processing them on the SAGE system
• Processing internet orders and administering the website tracking system
• Raising and progressing internal orders for manufacturing to process
• Raising and progressing external orders for product to fulfil customer orders
• Responding to customer queries in the appropriate manner and ensuring the customer is satisfied with the result

Candidates must also have a positive and forward thinking attitude with the ability to work on their own initiative and possess an excellent telephone manner. Excellent timekeeping is also required along with the ability to work effectively as part of the team. The candidate must be able to demonstrate a pride in working for the company and continually ensure that customers receive the level of service required.

Required Education, Skills and Qualifications

As a person you must possess the following skills and experience:

A minimum of 2 years’ previous experience in a similar role

1 years previous experience of using Sage SOP/POP

Excellent typing skills

Proficient in MS Office programs - Outlook, Word, Excel

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.