Mpeople Recruitment are currently seeking an enthusiastic and confident Account Manager on behalf of our client who are a reputable manufacturer based in Hyde.

• Location: Hyde (SK14)
• Hours of work: 9am – 5pm Mon-Thurs, Friday 9am - 4pm
• Salary: Upto £26,000 - £27,000 based on experience

You would be joining a team of 6 others made up of a mixture of sales and customer service, where all team members work together towards sales targets.

Duties will include but not be limited to:

• Developing excellent relationships with regular clients
• Identifying opportunities to maximise customer spend
• Cross selling and upselling
• Responding to customer inquiries via phone, email, or in-person.
• Resolving customer complaints and issues in a professional and efficient manner.
• Providing information about products service, and company policies.
• Processing orders, forms, applications and requests.
• Keeping records of customer interactions and transactions.
• Communicating and coordinating with internal departments to resolve customer issues.
• Identifying and escalating priority issues.
• Handling customer complaints, providing appropriate solutions and alternative within the time limits.
• Following communication procedure, guidelines, and policies
• Taking the extra mile to engage customers.
• Discussing products and services, assisting customers in selecting those that are best suited for them.
• Presenting and following up quotations

The required traits, skills, and background:

• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Accuracy and attention to detail
• Ability to multi-task, prioritize, and manage time effectively.

• Making outbound calls to generate sales from lapsed and new potential customers.
• Promoting, selling and obtaining orders from prospective customers over the phone.
• Discussing products and services, assisting customers in selecting those that are best suited for them.
• Presenting and following up quotations
• Documenting customer information and utilizing information already collated.
• Develop long term collaborative relationships with customers.
• Provide potential and existing customers with the highest level of customer service.
• Oversee sales process from start to finish, ensuring service quality and general transactional satisfaction.
• If needed face to face meetings on and offsite.
• Prepare and present achievements and KPI.
• Planning and organising skills.
• Ability to prioritise own workload.
• Keen interest in learning about Products.

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.