Mpeople recruitment have an exciting opportunity for an experienced Administrator to join a successful and growing manufacturing company based in Denton on a full time, permanent basis.

Title: Administrator

Location: Denton

Hours: 8:30am – 5pm Monday to Friday

Salary: £20,000 - £22,000 per year

Benefits: Cycle to work scheme, Wellnessplan (after 2 years service), subsidedgym membership, long service bonus, 23 days annual leave plus bank holiday – to name a few!

This role is extremely varied, requiring someone with great attention to detail.

The successful Administrator will liaise with suppliers and customers, delivering exceptional service.

Duties:

• Processing and releasing orders in an accurate and efficient manner
• Raising purchase orders with suppliers 
• Maintaining order books with suppliers 
• Ensure orders are allocated onto correct transport routes for delivery 
• Liaising with customer branches on backorders and alternative products 
• Checking stock allocations and reallocating items where required 
• Working with own initiative to fully utilise available data to answer queries and resolve issues
• Working to service delivery KPIs
• Dealing with customer enquiries on products, pricing, delivery schedules and more.  
• General office administration with electronic filing. 
• Multi-tasking, managing numerous time critical workloads. 
• Working to fixed business deadlines. 
• Working collaboratively with multiple departments to achieve acceptable customer outcomes.
• To maintain and establish professional and responsive relationships with branches to ensure total customer satisfaction, while maintaining business standards and meeting all business objectives
• Identify business opportunities and process improvements 
• Provide cover for other members of the team

Candidate specification:

• Possess a passion for delivering excellent customer service 
• Experienced in dealing with inbound service enquiries by phone and email, query resolution and order processing
• Excellent telephone manner
• Excellent communication skills 
• Experience of working in a fast-paced environment, meeting department KPIs
• Must be able to work as part of a team and use own initiative
• Good time keeping along with attention to detail are key
• Must show a willingness to learn about the business. 
• Experience of working in a similar role
• IT literate in Microsoft
• Educated to a GCSE standard

Desirable skills:

A Level/NVQ in business studies

Experience of using a CRM system

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.