Customer Services Administrator

Temporary Contract
£12.71 per hour
Monday–Friday, 9:00am–5:00pm
DBS Required

We are supporting our client in recruiting a compassionate and proactive Customer Services Administrator to join their expanding team within the healthcare sector. This role plays a vital part in ensuring the ongoing wellbeing and safety of vulnerable clients, so empathy, professionalism, and excellent communication skills are essential.

Key Responsibilities

• Client Wellbeing Calls:
  Using the company’s dashboard, you will contact clients who have shown no recent activity to check on their welfare, offering reassurance and escalating concerns where necessary.

• Maintaining Regular Contact:
  Building strong, supportive relationships by keeping in touch with clients on a routine basis, ensuring they feel valued and supported.

• Accurate CRM Updates:
  Recording all interactions, wellbeing checks, and relevant information clearly and accurately within the CRM system.

• General Administrative Support:
  Assisting the wider team with administrative tasks to ensure smooth day‑to‑day operations. This may include data entry, handling enquiries, and supporting internal processes.

Skills & Attributes Required

• A warm, empathetic, and patient manner
• Strong verbal communication and active listening skills
• Confidence making outbound calls
• Good attention to detail and accurate record‑keeping
• Ability to remain calm, professional, and supportive in sensitive situations
• Previous experience in customer service, healthcare, or a support-related role is beneficial but not essential

Why This Role Matters

You will be a key point of contact for individuals who rely on regular wellbeing checks. Your reassurance and attention to detail contribute directly to their safety and overall care. This is a meaningful and rewarding role for someone who genuinely enjoys helping others.

If you would like any further details, please forward your CV for consideration.

Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.