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IT Technician

  • Location: West Yorkshire
  • Job Type: Permanent
  • Discipline: IT
  • Posted: 8 July 2024

IT Technician

£24K -£26K plus benefits 

Halifax

08.30-5PM

Our client one of the UK’s leading manufacturers and distributors is actively seeking a IT Technician to cover 2 sites. Due to expansion I am actively recruiting for a experienced IT Technician to join this growing business..

Duties and experience to include:

The IT Technician will be responsible for providing technical support, troubleshooting, and maintenance of computer systems, hardware, software, and networks. The role involves ensuring the smooth operation of IT infrastructure and services, assisting end-users with technical issues, and contributing to IT projects.

Key Responsibilities

Technical Support:

  • Provide first-line support for all IT-related issues.
  • Diagnose and resolve hardware and software problems.
  • Assist with network troubleshooting and support.

User Assistance:

  • Offer technical assistance and training to end-users.
  • Respond to user inquiries and provide timely solutions.
  • Install, configure, and maintain computer systems and software.

System Maintenance:

  • Perform regular system updates and maintenance tasks.
  • Monitor and maintain computer systems and networks.
  • Ensure security and privacy of networks and computer systems.

Documentation:

  • Maintain accurate records of issues and resolutions.
  • Create and update technical documentation and manuals.
  • Document user issues and resolutions in a helpdesk system.

Hardware Management:

  • Set up new hardware, including computers, printers, and other devices.
  • Repair or replace faulty hardware components.
  • Manage inventory of hardware and software assets.

Collaboration:

  • Work closely with other IT team members to resolve complex issues.
  • Participate in team meetings and contribute to the improvement of IT services.
  • Assist in IT projects and initiatives as required.

 

Skills:

  • Strong troubleshooting and critical thinking skills.
  • Ability to work independently and as part of a team.
  • Knowledge of networking basics (e.g., TCP/IP, DNS, DHCP).
  • Proficiency in Microsoft Office Suite and other common software applications.
  • Relating qualifications in Information Technology, Computer Science, or a related field preferred.

Experience:

  • Familiarity with remote desktop applications and helpdesk software.

Preferred Certifications:

  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation

Working Conditions:

  • This role may require occasional after-hours or weekend work.
  • Must be able to lift and transport moderately heavy objects, such as computers and peripherals.
  • Must have own transport and able to work on both sites 

Benefits

Holidays – 22 days rising to 25 after 3 complete years’ service.

Pension – 4% contribution

Death in Service – 2 x annual salary.

Free parking

 


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