IT Support Technician – Job Overview

Benefits:

• Type: Permanent
• Holidays: 31 days (including public holidays) + your birthday off
• Salary: £25,000 - £28,000 (dependent on experience)
• Hours: 8am–5pm or 9am–6pm
• Location: Leeds office + hybrid working
• Reports To: Customer Service Manager

Key Skills:

• Strong problem-solving abilities and technical proficiency
• Highly motivated, organised, and excellent interpersonal skills
• Calm under pressure with a strong alignment to company values

Role Overview:
Join a growing IT group, providing 1st to 2nd line support from the desk with occasional travel to other offices and clients. Responsibilities include managing tickets under SLA agreements, telephone support, and proactively monitoring systems. Knowledge sharing within the team is encouraged.

Required Experience:

• Office365 (Intune, Exchange Online, EntraID)
• Server infrastructure (HP, Dell, Supermicro)
• Networking (VLANs, routing, firewalls, hardware)
• Backups, Windows (10/11, Server 2016+), connectivity, and VOIP
• Full UK driving licence with business insurance

Desirable:

• Linux knowledge
• Microsoft certifications

Apply now to be part of a supportive and innovative team!