IT Helpdesk Apprentice – Leeds City Centre

A highly respected and employee-focused law firm in Leeds City Centre is looking for an IT Helpdesk Apprentice to join their team. This is a fantastic opportunity for someone looking to start a career in IT support, gain hands-on experience, and receive full training in a professional environment.

Key Responsibilities:

• Providing first-line IT support, assisting colleagues with technical issues
• Logging and managing support requests using a call-logging system
• Troubleshooting hardware and software issues, including PCs, mobile devices, Microsoft Office, and internal systems
• Liaising with external IT providers when necessary
• Delivering excellent customer service and IT support across the firm
• Assisting in maintaining and improving IT processes

Skills and Experience Required:

• A strong interest in IT, technical support, and troubleshooting
• Ability to prioritise tasks and handle multiple IT requests
• Excellent problem-solving and communication skills
• A proactive approach with strong attention to detail
• Basic knowledge of Windows, Word, Excel, and Outlook

Job Details:

• Location: Leeds City Centre
• Contract Type: Fixed-term Apprenticeship
• Qualifications: No formal qualifications required – just a passion for IT and a willingness to learn

This is a great opportunity to build a career in IT helpdesk support within a professional and supportive environment.

Apply now or get in touch to find out more.