Mpeople Recruitment are assisting in the recruitment of an IT Administrator for a multifaceted transport company, you will be based at their Morley site. You will be part of a company that has multiple sites operating across the UK, Ireland and Europe renowned in their industry, with a recognised known client base.  You will be rewarded with, a supportive business that promotes a positive working environment centred around honesty, respect and fun.  Your main function will be of IT support and problem resolution. In this role, you will be responsible for the delivery of IT Support including the support of desktops, servers, networks across all depots. As well as providing software support for our in-house applications including testing and deliverance. Sound like you? Please apply below.  You will be offered ongoing training and development inclusive of working towards industry standard qualifications through a structure training plan, no weekend working, Christmas shutdown plus numerous benefits. The position is permanent, full-time, Monday to Friday 9.000 am – 5.00 pm offering a salary of £25,000.

As an IT Administrator your responsibilities would include:

• Internal and external call handling, responsible for answering all employee IT calls and recording as per company protocol.
• Record and update all IT queries.
• Assist and deal with all technical problems and fix issues where possible independently and remotely within a reasonable time frame (internal systems.
• Escalate any unresolved issues to Group IT Manager.
• Liaise and visiting depots to fix issues that cannot be resolved via telephone and email.
• Assisting with internal and external projects and work on the implementation of IT solutions (both hardware and software).
• Help to maintain ongoing continuous improvement and liaising with external third-party IT Support company.
• Creating and maintaining our standard operating procedures, along with creating test plans and action anything generated from them.
• Adhere to all targets, deadlines and SLAs.

• Other ad hoc duties as required by the business.

The Ideal IT Administrator would meet the following:

• 2+ years’ experience providing technical customer support, a computing or technical degree or have achieved industry-related certifications or will currently be working towards gaining these.
• You will have proven experience of troubleshooting Office 365, Windows 10 and other systems along with the use of standard computing disciplines including Change, Configuration, Problem, Performance and Operational Management.
• The role requires a sound understanding of various operating systems, browser, inclusive of troubleshooting skillset.
• Must have a knowledge of technical language and IT literacy, have a high attention to detail, ability to communicate both written and verbally and able to multi task.
• We are looking for someone with a positive attitude, can work well in a team and possess strong customer service skills with the ability to build rapport with internal and external stakeholders and understand working to deadline and targets.

Benefits:

• 25 days holiday (plus bank holidays).
• Scottish Widows Pension Scheme, Bupa Cash plan.
• Learning and development opportunities inclusive of industry recognised qualifications and training plans.

Apologies but we can only accept applications from candidates that have the right to work in the UK without requiring sponsorship.

Submit your CV for this IT Administrator role.

Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.

Due to the high volume of applications, we receive, as much as we would like to, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please assume that on this occasion your application has not been successful.