We have a fantastic opportunity working for an organisation that is continually growing due to constant demand in the market for their product range.  Working Monday to Friday 9am to 17.00pm with excellent company benefits.

What you will be doing

Working as part of a larger team of 7, responsible for the management and scheduling if installation, service and repair related work in your own geographical region.

Essential Duties

•         Working to business revenue generation targets monitored daily
•         Daily management of the order book – ensuring each order is followed up daily
•         Scheduling in day and future dated appointments for a team of installation engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
•         Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with the Regions Operations Manager
•         Highlighting any issues to Regional Operations Manager in order to minimize downtime and maximise performance (e.g engineer performance issues, skill set gaps etc)
•         Accurate and consistent updating of system databases
•         Generating picking notes and subsequent saving of documents with shared file locations
•         S&R scheduling. Planning daily workloads for S&R engineers. Managing routes, KPIs, return to fit jobs. Ensuring targets per day, per man is achieved
•         Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
•         Supporting wider team as an when required

Personal Characteristics (Attitude)

•         Accurate data entry skills with a keen eye for detail
•         Ability to reprioritise and follow customer SLA requirements
•         Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
•         Excellent communication skills both written and verbal
•         Methodical approach to workload and ability to follow instructions
•         Ability to mutli-task and stay calm under pressure whilst targeting backlogs and work to lists
•         Team player who can work autonomously
•         Exceptional customer service skills and interpersonal skills
•         Problem solving skills with ability to introduce preventative actions
•         Proactive, results driven
•         Competent in Microsoft Office applications (specifically Excel)
•         Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

•         Educated to at least GSCE level with 3 x A-C passes, 2 of which are Maths and English

Desirable

•         Experience of working with field based engineers
•         Experience of patient lifting and handling equipment used in the medical healthcare industry

Please note that Mpeople can not always respond to all applicants due to the volumes of CV’s received on a daily basis. Should you not receive a response within 5 days please accept this as not been successful. Mpeople wish you all the best in your job search