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Inbound/Outbound Telesales Advisor

  • Location: West Yorkshire
  • Job Type: Permanent
  • Discipline: Office Services
  • Posted: 28 April 2022

Inbound/Outbound Telesales Advisor

Shipley

Monday to Friday 08:00 - 16:00

£20k

Are you interested in being part of an award-winning, exciting and innovative customer-focused organisation? Our Client are leading suppliers of workplace equipment to the B2B market and their employees are central to their success.

Objective:

To provide a first line telephone response to customer requirements whilst offering excellent customer service and demonstrating the ability to up-sell and cross-sell, whilst identifying buying signals and opportunities.  Offering the best solutions to customer queries whilst keeping the best interests of the company in mind. Perform given tasks to a high level of competency whilst following company procedures and guidelines. Working with colleagues to ensure that all orders and calls are processed effectively. Undertake initial and follow-up outbound calls to existing customers with a view to securing additional business. Promoting relevant products and special offers as required.

 

Responsibilities and Tasks

 

Proactive management of Inbound and Outbound Telesales activities.

  • Answer all inbound telesales calls with a courteous, professional and confident manner
  • Applying attention to detail whilst entering customer orders on to the business system
  • Ensuring that all relevant customer information is captured and recorded
  • Identify buying signals and optimise opportunities to increase average order spend
  • To actively prepare and conduct outgoing calls effectively and efficiently, demonstrating good time management and commercial awareness
  • Ability to work under pressure whilst maintaining high standards of customer service
  • Maintain the agreed level of Customer Service at all times, in accordance with pre-determined targets and Key Performance Indicators
  • Understanding and utilising the range of product and service differentiators that are offered by Slingsby to help grow and develop sales volume.
  • Manage own workload and task list effectively
  • Liaising with Key Account Managers and other departments in a timely and proficient manner where relevant
  • Contacting and developing relationships with customers and prospects using relevant or gathered information from other marketing communications
  • Pursuit of new or enhanced business to maximise sales potential

 

To ensure that all calls are effectively managed

  • Asking open-ended questions to determine customer needs, identifying buying signals are spotted and capitalized on
  • Calls are well prepared and professionally presented ensuring objections are overcome in a positive and respectful manner
  • Formulating clear objectives prior to each call to ensure all communication is effective and having business needs in mind
  • Relevant and sufficient information is added to the Customer Relationship Management System to ensure comprehensive follow up and wider communication is possible
  • Good time management is observed throughout the call
  • Briefing senior management as appropriate on Sales activity

 

Miscellaneous Responsibilities

  • Encourage communication channels to be open and two way in order to facilitate a smooth flow of information with other departments and the team
  • All Sales and Customer Service systems, communication and information are accurately recorded and highlighted to relevant personnel to ensure opportunities and threats are effectively controlled
  • Ensuring that all company policies are adhered to within the scope or your role
  • Carrying out other adhoc duties that might be required in the company’s interest
  • Compliance with the Company’s Health and Safety policy including reporting all risks/issues to direct supervisor/manager

 

Key Performance Indicators (KPI)

  • Develop a performance culture in order to achieve quarterly KPI targets
  • Accuracy of information
  • Quality of service  - Customer service Excellence

If you are seeking a varied challenging position, please forward your CV for consideration.

Mpeople are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion

 

 

 

 

 


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