Hire Administrator

WF6

Monday to Friday 08.30-5.30

£28090 plus excellent benefits and fantastic offices

Are you an organised, proactive individual with a knack for customer-focused administration? We’re excited to support our client, a leader within their field, in finding a dedicated Hire Administrator.

This role offers the chance to contribute to a friendly, employee-owned organisation that values its people, promotes growth, and champions a positive service culture. If you thrive in a supportive environment where your attention to detail and administrative skills can make a real difference, this could be the perfect opportunity for you.

Responsibilities include:

• Providing high-level administrative support to the Hire Desk, Cross-Hire, and Sales teams to ensure seamless operations.
• Managing and monitoring the central admin email account, acting as the first point of contact for department queries.
• Responding efficiently and professionally to customer calls and emails, maintaining accurate records of all interactions.
• Supporting customer enquiries through administrative tasks, ensuring issues are resolved promptly and positively.
• Carrying out administrative duties related to machine off-hires and coordinating machine breakdown support.
• Conducting quality checks in line with departmental procedures and supporting the administration of machine off-hires.
• Reporting potential opportunities or threats to your manager and contributing ideas for service improvement.
• Fostering teamwork by collaborating closely with colleagues and sharing knowledge across departments.
• Supporting the team with ad hoc duties as needed, demonstrating flexibility and a can-do attitude.

What we're seeking in you:

• Excellent organisational, time management, and administrative skills, with a keen eye for detail.
• Confident communicator with strong written and verbal skills and a friendly telephone manner.
• Self-motivated, capable of working autonomously and responsibly while maintaining high standards.
• Ability to meet deadlines and make sound, commercially viable decisions.
• A positive, flexible approach with a willingness to adapt to changing priorities.
• Experience in Customer Administration or similar roles is desirable, but a genuine desire to deliver exceptional service is most important.

The role offers a competitive salary of £28,090, increasing holiday with service, life assurance, Health Cash Plan, pension scheme, employee owned scheme. You will work standard hours from 8:.30 am to 5:30 pm, Monday to Friday.

If you would like any further details on this position, please forward your CV for consideration.

Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.