Mpeople are recruiting for an on going help desk coordinator for a busy construction company based in Leeds centre. They are in need of someone to start ASAP.  

Key Responsibilities of a Helpdesk Advisor :

• Work across multiple accounts when required and across the entire customer journey

• Take a lead in supporting all types of queries with the customers

• Handle general customer communication via phone, email and web chat

• Review customer reporting, identifying and correcting errors or exceptions

• Updating and maintaining the internal systems with customer information

• Complete basic administration tasks

• Investigating and resolving customer complaints

• Identification and implementation of business and process improvements

Experience:

• Good customer service skills and experience

• Enthusiasm for doing what is right for the customer

• A high level of professional communication and relationship building skills

• Advanced customer complaint resolution skills

• Accurate data entry skills

• Good attention to detail

• Be adaptable to change

• Ability to multi task and organise your workload

• Good knowledge of Microsoft Office, particularly Excel and Outlook

Salary and hours:

• £20,000 - £22,000 Per annum
• City centre office so easy to commute to
• Full time hours 08:00-17:00 Monday to Friday
• Immediate start