E-Commerce Project & Operations Executive

📍 Leeds (Hybrid Working)
💷 £28,000 - £34,000 DOE + Annual Bonus
⏰ 40 Hours Per Week
🌟 Flexible Start & Finish Times Around Core Hours (9:15am – 2:45pm)

About the Role

An exciting opportunity has arisen to join a small but fast-growing premium food gifting business based in Leeds. With ambitious expansion plans across Amazon, TikTok Shop, Shopify, the US market and Europe, we're looking for an experienced E-Commerce Project & Operations Executive to take ownership of day-to-day marketplace operations and help drive continued growth.

Working closely with the Founder, you'll ensure smooth operations across multiple sales channels, manage a network of freelance creatives, and play a key role in maintaining account health, customer satisfaction and operational excellence.

This is a hands-on role ideal for someone who enjoys problem solving, thrives in a fast-paced e-commerce environment and takes pride in delivering exceptional results.

Key Responsibilities

Amazon UK (Primary Channel)

• Monitor account health and performance notifications daily.
• Create and manage FBA shipments.
• Draft appeals and Plans of Action where required.
• Manage Seller Central cases through to resolution.
• Handle feedback and review removal requests.

TikTok Shop UK

• Manage daily TikTok Shop operations.
• Monitor and resolve account violations.
• Oversee order management and fulfilment issues.
• Administer affiliate programmes, including invitations, samples and commission management.

Shopify & Multi-Channel Operations

• Update seasonal website banners and promotional content.
• Manage product bundles and order-related issues.
• Oversee Amazon Multi-Channel Fulfilment (MCF) integrations and investigate failed or delayed orders.

Customer Service

• Respond to customer enquiries across all channels within agreed service levels.
• Ensure GDPR compliance at all times.

Freelancer & Project Management

• Source and manage freelancers through platforms such as Fiverr and OnlineJobs.ph.
• Create clear project briefs and quality-check completed work.
• Maintain an approved roster of freelancers.
• Manage monthly freelance budgets.

About You

Essential Requirements

• Hhands-on experience using Amazon Seller Central UK.
• Experience managing TikTok Shop Seller Centre.
• Confident using AI tools to improve efficiency and solve business challenges.
• Experience managing, briefing and quality-checking freelancers.
• Excellent written English and communication skills.
• Highly organised, detail-oriented and able to work independently.

Desirable Skills

• Shopify administration experience.
• Knowledge of Amazon Multi-Channel Fulfilment (MCF).
• Experience within food, FMCG or retail sectors.
• Understanding of marketplace compliance and operational best practices.

What's on Offer?

✅ Salary of £28,000 - £34,000 depending on experience
✅ Annual performance bonus
✅ Hybrid working arrangement
✅ Flexible start and finish times
✅ 28 days holiday
✅ Company pension scheme
✅ Free parking
✅ Opportunity to make a real impact within a growing e-commerce business

Apply Now

If you're an experienced e-commerce professional looking for a varied and rewarding role within a growing business, we'd love to hear from you.

Please submit your CV for consideration.

Mpeople Recruitment Ltd are acting as an Employment Agency on behalf of our client. Due to the volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful on this occasion.

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