Mpeople Recruitment are excited to recruiting on behalf of our client who are based just outside the centre of Oldham for a Customer Service Administrator. Our client is extremely well established and they have a great reputation within their industry.
Role: Customer Service Administrator
Location: Oldham (OL8)
Hours: Monday to Friday, 9 – 5:30
Salary: £24,000
Benefits:
- 20 + bank holidays.
- Opportunity to join a well-established, stable business
- Company pension scheme
We want every customer to be happy with their purchase, pleased with the experience and keen to return in the future. The Customer Services and Events Assistant is our Guru - leading on making that happen.
The role will include handling questions, comments and complaints via phone calls, emails or in person and resolving them quickly, accurately and efficiently. You must be confident and courteous at all times, even in the midst of challenging and pressured situations.
In situations where the Customer Services & Events Assistant cannot immediately satisfy the customer or answer the question, they have the support of the Managing Director, Business Operations Manager and others within the business to find a solution.
They will also play a key role supporting the Business Operations Manager and Partnerships Manager in delivering events – both in the run up to and on location at events.
Working in a busy sales office, duties of the Sales Administrator will include:
- Process all daily online orders
- Monitor and process all sales e-mail, telephone and other communication channels
- Key liaison between customer services and the warehouse
- Administration of all exchanges and returns
- Coordinates with sales to incorporate plans to increase customer satisfaction
- Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure
- Liaise with direct delivery suppliers to monitor orders placed
- Monitors and reviews processes for ways to make procedures more time and cost-effective
- Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
- Process PRINTiD print outs
- Other general administrative responsibilities as appropriate
- Serve customers in the netball shop
- Attendance to assist with sales at netball events as required
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.