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Customer Service Advisor

  • Location: North West
  • Job Type: Permanent
  • Discipline: Office Services
  • Posted: 3 May 2022

Mpeople Recruitment have an exciting opportunity for a Customer Service Advisor to join a thriving business based in Oldham Chadderton, on a permanent basics.

Our client, a reputable organization within security, they are seeking an enthusiastic individual to join there team in Customer Service Advisor.

Role: Customer Service Advisor

Location: Oldham

Hours: Monday to Friday 08:30 – 17:30

 

As an Customer Service Advisor your duties will include:

  • Analyse complaints and investigate complaints in a profound manner.
  • Log, update, and maintain accurate complaint documents on a regular basis.
  • Notify stakeholders of performance related complaints and loading actions.
  • Review credit requests related to product or service complaints to ensure that they are applied and processed timely.
  • Coordinate assigned investigations including drafting of reports for review.
  • Research and review the written responses for approval and determine root causes of complaints.
  • Track all communication, problems, and requests from customers, and ensure that they are logged in properly.
  • Coordinate corrective actions and handle centre approval for all lodged complaints.
  • Set up with heads of departments to determine if complaints are founded or unfounded.
  • Develop and keep under review best practice guidance for the handling of all complaints.

 

Skills & Attributes needed:

 

  • Understanding the factors that influence customer satisfaction and the importance of consistently delivering outstanding service to enhance our customer’s experience.
  • Ability to work in partnership with operational colleagues to enhance customer journey
  • Strong interpersonal and communication skills – oral, written and listening.
  • Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills
  • Able to work under pressure and to tight deadlines
  • Adherence to all published policy and procedure
  • Computer literacy
  •  

What’s in it for you?

  • Company Pension
  • On site Parking
  • Progression 
  • Modern work space
  • Company events

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.


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