Mpeople Recruitment have an exciting opportunity for a Customer Service Advisor to join a thriving business based in Oldham Chadderton, on a permanent basics.

Our client, a reputable organization within security, they are seeking an enthusiastic individual to join there team in Customer Service Advisor.

Role: Customer Service Advisor

Location: Oldham

Hours: Monday to Friday 08:30 – 17:30

As an Customer Service Advisor your duties will include:

• Analyse complaints and investigate complaints in a profound manner.
• Log, update, and maintain accurate complaint documents on a regular basis.
• Notify stakeholders of performance related complaints and loading actions.
• Review credit requests related to product or service complaints to ensure that they are applied and processed timely.
• Coordinate assigned investigations including drafting of reports for review.
• Research and review the written responses for approval and determine root causes of complaints.
• Track all communication, problems, and requests from customers, and ensure that they are logged in properly.
• Coordinate corrective actions and handle centre approval for all lodged complaints.
• Set up with heads of departments to determine if complaints are founded or unfounded.
• Develop and keep under review best practice guidance for the handling of all complaints.

Skills & Attributes needed:

• Understanding the factors that influence customer satisfaction and the importance of consistently delivering outstanding service to enhance our customer’s experience.
• Ability to work in partnership with operational colleagues to enhance customer journey
• Strong interpersonal and communication skills – oral, written and listening.
• Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills
• Able to work under pressure and to tight deadlines
• Adherence to all published policy and procedure
• Computer literacy
•  

What’s in it for you?

• Company Pension
• On site Parking
• Progression 
• Modern work space
• Company events

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.