Job Role: Customer Service/Contact Centre Advisor based in Burnley

Job Type: Temporary 6/12 Month Contract (Reviewed)

Working Pattern: Monday – Friday / Between the hours of 8.30AM – 4.30 PM or 9.00am to 5.00pm / 37.5 Hours. Half hour unpaid lunch break

Pay Rate: £12.21 per hour after 13 weeks increases £14.02

Holidays start at 28 days including BH and after 13 weeks increase to 36 days including BH

Hybrid working 3 days per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.

***DBS and Financial checks will be completed as part of the offer ***

Duties:

· Receiving inbound calls regarding technical enquiries

· Manage the timely resolution of customer concerns

· Providing advice and guidance

· Taking payments over the phone

· Updating customer details on the internal bespoke system

· Contacting customers regarding alerts on their account

· Assist in the monitoring of device status’ and problem solving to resolve device malfunctions

· Produce and despatch personalised customer communications being fully compliant to GDPR

· Security checks over the phone with customers

· Manage customer and colleague expectations through good quality communication

· Closing down alerts on the system

· Providing information for reports to team leaders / managers

· Other duties as outlined by line manager

Key Skills:

· Previous experience of working in a service delivery environment is essential