🌙 Night Customer Service Advisor

📍 Rossendale | 💷 £12.67 per hour | ⏰ 5pm – 11pm or 5pm – Midnight | 4 on, 4 off
🕊️ Make a real difference when it matters most

Are you calm under pressure, a great listener, and motivated by helping others? We’re looking for caring and reliable individuals to join a small, friendly contact centre in Rossendale as Night Customer Service Advisors—providing critical support to people in moments of crisis.

You’ll be the reassuring voice on the other end of the line for vulnerable individuals, including the elderly and those with health concerns, who need swift and compassionate help—sometimes in life-threatening situations.

💬 What You’ll Do

• Respond promptly to inbound calls, using a structured script to assess and triage each situation

• Support people experiencing falls, emergency alarms, or medical concerns

• Contact emergency services when needed and provide clear, calm instructions

• Use the TEC (Technology Enabled Care) system to monitor and action alerts

• Record accurate case notes and escalate when necessary

• Work collaboratively with internal teams to ensure seamless service

🧠 What You’ll Need

• A calm, empathetic telephone manner—especially under pressure

• Strong communication and listening skills

• Basic IT skills and accurate data entry

• Resilience and professionalism during emotional or urgent situations

• Minimum 1 year’s experience in a public-facing, care, or support environment

• GCSEs in English & Maths (Grade C or above or equivalent)

• Cultural awareness and sensitivity

• Ability to work independently and manage time effectively

• A Standard DBS check (can be arranged)

Ideal backgrounds include: NHS helplines, housing support, care services, Citizens Advice, mental health services, or TEC-based roles.

🌟 What’s On Offer

• £12.67 per hour + holiday pay

• Fixed night shifts: 5pm – 11pm or 5pm – midnight (4 on, 4 off)

• A fully paid 5-week structured training programme

• Supportive, close-knit team environment

• Purpose-driven work with real impact

• Opportunities for long-term growth and development

Ready to be someone’s calm in the chaos?

We’d love to hear from you.

📞 Call Adele on 01204 913 998
📧 Or email your CV to adele@mpeople-recruitment.com