Customer Service Advisor – Temporary (6 Months, Reviewed)
Location: Burnley
£11.44 per hour
Monday – Friday | 8:00 AM – 5:30 PM | 37.5 Hours
Mpeople Recruitment is hiring a Customer Service Advisor for a temporary six-month position, with the possibility of a review.
This role involves handling technical enquiries, assisting customers with account updates, and ensuring a high level of service. If you have experience in a customer-focused environment and enjoy problem-solving, this could be a great opportunity for you.
Key Responsibilities:
- Receiving inbound calls and assisting with technical enquiries
- Managing and resolving customer concerns in a timely manner
- Providing advice and guidance on products and services
- Taking payments securely over the phone
- Updating customer details on internal systems
- Monitoring and resolving device issues and alerts
- Producing and dispatching customer communications in line with GDPR regulations
- Conducting security checks over the phone
- Supporting team leaders and managers with reports
Key Skills and Experience:
- Previous experience in a service delivery environment is essential
- Strong IT skills, including database systems and Microsoft Office
- Excellent attention to detail and organisational skills
- Ability to work under pressure and communicate effectively with the public
- A professional and flexible approach to work
- Strong written and verbal communication skills