• Temporary Maternity Cover - 6 - 9 Months
• Monday - Friday
• 9am - 5pm
• Work from home / hybrid working available following successful training period
• Salary: £11.25-£11.44 per hour

Your Responsibilities:

• Receiving inbound calls regarding enquiries
• Acting as a pivotal point of contact for dissatisfied customers
• Manage customer and colleague expectations through quality communication
• Manage the timely resolution of customer concerns
• Logging and updating systems with customer feedback and information adhering to GDPR and compliance
• Outbound calls to customers
• Monitoring and reporting discrepancies on customer account

Key Skills:

• Previous experience of working in a service delivery environment is essential
• Attention to detail is essential
• Ability to work under pressure and act decisively
• Ability to communicate with members of the public and have the ability to defuse situations
• A flexible can-do attitude
• Excellent communicator, written and verbal
• Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines

Please note that Mpeople Recruitment cannot always respond to all applicants due to the volume of CV’s received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.