Job Title: Customer Care Manager

Job Type: Permanent

Location: Burnley

Salary: £35K - £40K

Hours: Monday – Friday / 9am – 5pm

Are you an experienced Customer Service Manager looking to work for a well-established organisation based in Burnley? You will be responsible for leading a high-performance team, who share a passion for providing the best customer experience to the UK client base.

Key Responsibilities:

• Shape the overall customer experience
• Lead service teams in delivering Service Excellence when interacting with Customers both B2B and B2C via various channels
• Drive efficiencies through continuous improvement, automation and digital interactions
• Deliver on revenue targets
• Collaborate with Peers to share learning and develop consistent processes

Core Competencies and experience:

• Passion for and proven track record in Customer Care
• Experience in coaching and continuous development of teams
• Process orientated and critical thinker
• Data driven decision maker
• Ability to manage and influence internal and external stakeholders

Must have:

• Experience in using Salesforce, or similar CRM system
• Experience in using Qlik or similar reporting tool
• Minimum of 5 years’ experience in People Management

If you would like any further details on the above role, please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our client, if you do not receive a response within 5 days please presume your application has been unsuccessful on this occasion.