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Contact Centre Customer Service

  • Location: West Yorkshire
  • Job Type: Contract
  • Discipline: Office Services
  • Benefits: 11.44
  • Posted: 5 December 2024
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Contract Customer Service

This would suit candidates from a Retail / Hospitality / Fast-paced background looking to take their first steps into a contact centre career. Full training and support will be provided to ensure you can deliver exceptional service

  • Location: Leeds City Centre (Free onsite parking & walking distance from both Train & Bus Station)
  • Salary: £11.44 per hour (Under Review) | Weekly Pay
  • Contract: Temporary (3 months, with review)
  • Hours: Monday – Friday 8-4/9-5 / 37.5 Hours

The Role

This role is primarily offering exceptional customer service to all customers and suppliers, collaborating across all areas of the business embodying a culture of continuous improvement and problem-solving.

Expectations;

  • Managing and answering all customer enquiries across multiple contact channels
  • Ensure all tasks are completed in accordance with the company procedures
  • Assist with implementing new processes and procedures
  • Collaborate with colleagues across all areas of the business, building and maintaining good relationships, both internal and external
  • Contribute to completion of month end procedures providing insight into issues and contributing to areas of improvement

About You

  • You have amazing customer service abilities with a proactive approach to providing each customer with a great impression
  • You are comfortable using a computer, with experience of Microsoft Word, Excel and Outlook
  • Strong verbal and written communication skills
  • Exhibit attention to detail and strong organisational skills, to ensure we get it right first time and on time
  • Demonstrate a strong team and work ethic along with a customer-centric mindset

This is an amazing opportunity to work within one of the UK largest supermarkets and gain experience in a fast-paced contact-centre environment.


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