Contract Customer Service
This would suit candidates from a Retail / Hospitality / Fast-paced background looking to take their first steps into a contact centre career. Full training and support will be provided to ensure you can deliver exceptional service
- Location: Leeds City Centre (Free onsite parking & walking distance from both Train & Bus Station)
- Salary: £11.44 per hour (Under Review) | Weekly Pay
- Contract: Temporary (3 months, with review)
- Hours: Monday – Friday 8-4/9-5 / 37.5 Hours
The Role
This role is primarily offering exceptional customer service to all customers and suppliers, collaborating across all areas of the business embodying a culture of continuous improvement and problem-solving.
Expectations;
- Managing and answering all customer enquiries across multiple contact channels
- Ensure all tasks are completed in accordance with the company procedures
- Assist with implementing new processes and procedures
- Collaborate with colleagues across all areas of the business, building and maintaining good relationships, both internal and external
- Contribute to completion of month end procedures providing insight into issues and contributing to areas of improvement
About You
- You have amazing customer service abilities with a proactive approach to providing each customer with a great impression
- You are comfortable using a computer, with experience of Microsoft Word, Excel and Outlook
- Strong verbal and written communication skills
- Exhibit attention to detail and strong organisational skills, to ensure we get it right first time and on time
- Demonstrate a strong team and work ethic along with a customer-centric mindset
This is an amazing opportunity to work within one of the UK largest supermarkets and gain experience in a fast-paced contact-centre environment.