We are currently seeking a proactive and customer-focused Business Support Assistant to join our client’s growing team in Leeds City Centre. This role will involve working across both the New Business Enquiries and Reception teams. Over time, responsibilities may evolve based on business needs, with the role becoming more focused within one team.

This position is ideal for a candidate who takes pride in delivering a professional, friendly, and efficient service. The successful applicant will be the first point of contact for new client enquiries while also handling reception duties, ensuring all interactions reflect the company’s high standards of customer service.

Key Responsibilities

New Business Enquiries:

• Handling incoming calls from the new enquiries telephone line.
• Managing and responding to web-based enquiries.
• Accurately recording and updating client information on internal systems.
• Liaising with colleagues, potential clients, and external parties regarding enquiries.
• Ensuring enquiries are processed in a timely and professional manner.
• Making outbound calls to update clients on their enquiry status.
• Assisting in converting enquiries into instructions through effective communication and service.

Reception Duties:

• Answering calls across multiple office locations.
• Welcoming and directing clients upon arrival.
• Providing administrative support to internal teams as required.

General Responsibilities:

• Managing and directing general telephone enquiries.
• Maintaining a safe and professional working environment.
• Identifying opportunities for process improvements and suggesting changes.
• Supporting various office procedures and assisting with ad-hoc administrative tasks.

Key Skills & Competencies

Essential:

• Strong customer service skills with the ability to communicate effectively and professionally.
• High level of accuracy in data input and record-keeping.
• Ability to manage a high volume of calls and work efficiently under pressure.
• Excellent spoken and written English for professional correspondence.
• Proficiency in Microsoft Office and other administrative tools.
• Ability to prioritise tasks, meet deadlines, and work both independently and as part of a team.
• A positive "can-do" attitude with a proactive and flexible approach.

Desirable:

• Previous telephone sales or lead conversion experience.
• Reception and/or switchboard experience.

Experience Required

Essential:

• Previous experience in a customer service role.

Desirable:

• Experience in handling client enquiries, reception, or administrative tasks.

Why Join?

Our client fosters a welcoming and supportive working environment where employees are valued and rewarded for their contributions. This role offers a fantastic opportunity to develop within a professional setting, with career progression available for ambitious individuals.

If you are looking for a fast-paced and engaging role where you can make a real impact, we would love to hear from you.

How to Apply
To express your interest in this role, please submit your CV and a brief cover letter outlining your relevant experience.