Internal Account Manager

Leeds 

C£30K depending on experience

Monday to Friday 9-5

Our client a leading European organisation, who are currently undergoing a period of growth, which has lead to the above role.

As Account Manager, you play a crucial role in ensuring exceptional customer service and fostering long-lasting relationships with our clients. Your responsibilities include managing customer enquiries, providing accurate quotations, processing orders, maintaining strong client relationships, and handling complaints.

Duties to include:

• Handle incoming customer enquiries
• Assess and understand customer needs, providing accurate and detailed information about our products and services.

• Prepare and deliver detailed quotations to clients in a timely manner.
• Follow up on all quotations in a timely manner

• Process customer orders accurately and efficiently.
• Confirm order details and delivery schedules with clients through phone and email communication.

• Develop and maintain strong relationships with clients to encourage repeat business.
• Proactively contact clients who have not recently made a purchase to understand their needs and address any issues.
• Investigate and understand why clients may only purchase one type of product and identify opportunities to expand their engagement with the full range of services.

• Receive and address client complaints within SLA timescales
• Investigate the root cause of complaints, working with relevant teams to resolve issues and prevent recurrence.

For further details please forward your CV for consideration

Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.