1st Line Support

  • Location: North West
  • Job Type: Permanent
  • Discipline: IT
  • Posted: 9 April 2024

Mpeople have a fantastic opportunity for an experienced IT professional to join our client within a 1st Line Support role. This vacancy will work on a full time, permanent basis and successful candidates will undergo a DBS check and 3 years references.


  • Role: 1st Line Support
  • Location: Stalybridge
  • Salary: Negotiable depending on experience
  • Hours: 8:45am to 5:15pm, Monday to Thursday. 8:45am to 3pm, Friday.


Duties as 1st Line Support will include but not be limited to:

  • Providing IT support and excellent customer service to high profile clients
  • Being first point of contact via phone, email and ticketing system
  • Organising and prioritising issues
  • Managing queuing systems
  • Following procedures
  • Investigating technical issues and providing a resolution
  • Liaising with colleagues and clients
  • Attending client sites when remote solutions are unsuccessful/unsuitable


The successful candidate in 1st Line Support will possess the following skills:

  • Experience previous role is required
  • Use of Windows programs
  • Full UK driving license
  • Excellent customer service skills



  • Excellent career development opportunities and training
  • 33 days holiday, including bank holidays
  • Free parking
  • Company pension scheme
  • Perkbox
  • Discounted gym membership


Candidates with previous experience in 1st Line Support will be considered for this role. If you feel you have the right skills for this role, please send an up to date copy of your CV by clicking the ‘Apply’ button.


Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.

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