1st Line Helpdesk Support

  • Location: West Yorkshire
  • Job Type: Permanent
  • Discipline: IT
  • Benefits: 20 days holiday, pension, free car parking
  • Posted: 10 November 2023
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1st Line Support

Location: Morley Leeds

Employee Benefits: 20 days annual leave, pension scheme, Free car parking

Salary: £23,000.00 - £25,000.00 per annum, dependent on experience

Working Hours: Mon-Fri 8.30am-5pm


We have a fantastic opportunity for someone with a natural aptitude to providing exceptional levels of IT support and problem resolution.


1st Line Support Responsibilities:

  • Provide 1st line support for all support customers.
  • Ensure Faults are resolved or escalated within the agreed customer SLA.
  • Ensure high levels of customer service are maintained by providing regular communication via telephone, email and the ticketing system.
  • Liaise with 3rd party suppliers for fault resolution when appropriate.
  • Escalate incidents and service requests to 2nd line support where necessary.


Required skills, knowledge, and experience.

  • Minimum of 1 year experience working on a busy support desk.
  • The ability to use your initiative and be a self-starter.
  • The mindset to work well under pressure and manage multiple tickets within a busy service desk environment.
  • Have great customer service skills and drive to build great customer relationships.
  • Experience to provide advice to non-technically aware customers.
  • Excellent attention to detail and have the ability to support customers in line with SLA’s.
  • Experience and competence working with: -
    • Windows 10 & 11
    • Microsoft 365 admin portal
    • Microsoft Teams
    • Microsoft Office
  • Desktop/laptop builds.


Must have full UK driver’s license and vehicle, as some driving may be required.


Not required but beneficial

  • Have a technical understanding of fixed line and data connectivity solutions.
  • Experience of working for an MSP.
  • Knowledge of routers, switches, and customer LAN environments.
  • Experience working on the 3CX, / Teams Voice.


Apologies but we can only accept applications from candidates that have the right to work in the UK without requiring sponsorship.    

Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.      

Due to the high volume of applications, we receive, as much as we would like to, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please assume that on this occasion your application has not been successful. 

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