Social Media Customer Service

  • Location: West Yorkshire
  • Job Type: Contract
  • Discipline: Office Services
  • Posted: 14 October 2022
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Passionate to develop in a worldwide business who promote their values every day? Experience of using Social Media platforms to communicate with others? Please apply with us today!

£10.10 per hour Hybrid working once trained! Close to Leeds City Centre. 

Our client is keen to interview individuals who are available to start work immediately and have a passion to provide an excellent service to customers via social media means. 

They have a mixture of full and part time vacancies which include evenings, weekend and day shifts.

The benefits of taking this role include:

  • Working with a passionate team who continuously help one another
  • Experience of working for a global business
  • On-site parking
  • Subsidized canteen
  • Fantastic learning and development team who will assist you in your journey

Responsibilities within this role will include:

  • Handling customer complaints on social media platforms and ensuring these are resolved in a timely and friendly manner
  • Dealing with queries and complaints via social media platforms such as twitter and Facebook
  • Handling large volumes of emails that will include queries and complaints and being able to adapt to each customer
  • Dealing with external queries
  • Liaise with PR/Media Agencies
  • Working on a ticket log effectively

To be successful within this role you will have the following;

Excellent verbal/written communication skills.

  • Ability to make effective choices to serve the customer
  • Confidence to make Phone Calls where required
  • Track record of delivering first time resolutions to our customers
  • Able to work under pressure.
  • Some Experience in Customer Service/Contact Centre Background (preferred)
  • Social Media is a target driven, fast paced, real time environment. Successful candidates must be able to adapt to changes, whilst delivering key metrics
  • Hybrid Working – Must be able to work in the office some days

You could be working for a global market leader who set a fine example of excellent service to customers and colleagues, ensuring each person feels valued. This role is available on an on-going temporary basis, working on a shift pattern and does include evening and weekend work so you will need to have a flexible, reliable approach to work. 37.5 hours per week.

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