Service Co-ordinator - Huddersfield

Monday-Friday 0830-1630

£22K

Our Client based in Huddersfield is currently looking for a service administrator that has excellent customer service skills and has previously worked with Field Engineers. They require a dedicated, organised target driven individual with a strong commercial background, high level attention to detail skills to provide admin support to their Service Department by;

Job Role

• Using Service Database (SIS) and Operation System (SAP) create and Process engineers job sheets checking that; the correct service has been completed, all parts have been used, compressor running hours are in line with and engineers hours entered are in line with the service agreement schedule sold to the customer.
• Create all invoices and ensure that correct hours at correct rates and all sundries items have been charged in line with Company guidelines and specific customer price agreements..
• Create additional work quotations, save in SAS and chase up outstanding quotes on a monthly basis.
• Maintain Company Service Customer Spreadsheet, showing what service agreement they are in (basic, original & premium), annual value, payment terms, service level response time and any extras included.
• Preparing quotations for overhauls of existing equipment, for both new and existing customers. Chase up customers for orders as required.
• Provide reports to Regional Managers and Aftermarket Sales as required, to include warranty and workshop reports.
• Record & maintain Engineers leads in spread sheet distribute and follow up with Sales team as required.
• Answering department incoming phone calls & emails as necessary & also answering incoming company telephone calls, during business periods.

Key Skills

• A proven track record, of results in service administration and working with field Engineers.
• Excellent customer service, communication and team working skills essential.
• Ability to work under pressure, to targets and deadlines is required.
• High level PC literacy skills. Knowledge and experience in MS Word & Excel essential. Knowledge and experience of SAP and Lotus Notes desirable.
• A high level of personal effectiveness, discipline and organisation required.
• Enthusiastic and persistent with ability to use own initiative, when required.
• Demonstrated qualities of consistency, diplomacy, discretion and integrity.

Please forward your CV for consideration.

Mpeople are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days, please presume your application has been unsuccessful on this occasion