Summary of Role:
The Sales Support fully supports the Account Managers. You will be the backbone of the sales department and responsible for ensuring that good customer satisfaction is maintained at all times. You will liaise and interact with customers and all internal departments within the business. The company like to develop individuals within the organisation and the Sales Support role could be natural progression into an Account Manager’s role if desired.
Role and responsibilities
- Liaising with customers
- Creating accurate and detailed quotes
- Maintaining data in CRM
- Help to drive and increase profitability
- Accept and prepare sales orders for processing prior to passing to the admin team
- Preparing customer backlog reports
- Liaise between the customer and Purchasing/Expediters on accurate ETAs
- Ensure orders are signed off and processed accurately
- Resolving ad hoc issues
- Returns logged and managed
- Provide data and reports to support the Account Manager
- Completing Software license deliveries to customers
- Providing PODs to customers
- Liaising with vendors/suppliers and negotiating pricing
- Providing accurate quotes to customer based on their requirements
- NO COLD CALLING
Skills required
- Excellent communication skills with the ability to build relationships with people at all levels
- Strong organisational skills with excellent attention to detail
- Quick thinker, methodical with the ability to multitask and prioritise work
- Strong written skills
- Customer care – show ability to listen and understand the client’s needs and challenges
- Problem solving and identifying the route cause for continuous improvement
- Ability to work well as part of a team and the ability on your own to work using initiative to problem
- Strong IT skills including knowledge of Microsoft Office applications
What you can expect from us
- A fast-paced and fun working environment
- A place where you can learn and your opinion is valued
- Workplace pension after 3 months service
- 30 days holiday (including bank holidays)
- Your birthday off
- Breakout room with pool table, xbox etc
- Free on-site parking at Cheshire office
- Training and development