HRSS Call Handler

  • Location: West Yorkshire
  • Job Type: Contract
  • Discipline: Office Services
  • Posted: 8 June 2022

HR Call Handler

Would you like to work for one of the worlds’ biggest supermarkets in a pivotal supportive role? Would you be able to keep pace in a busy environment, which requires high accuracy and attention to detail whilst handling sensitive information? A brilliant opportunity has become available in a vital team within the Head Office of one of the best employers in the world!  


If you have a committed work ethic, strive to be the best version of yourself and can bring a dedication to a team, then you may just be the perfect fit for this client. Working as part of a large HRSS (Human Resources Shared Services) team who provide crucial support to internal employees by taking shared ownership of requests via a ticket log.


This role is to work on a full-time/Part-time basis, covering up to 37.5 hours per week, with an expectation of some evening and weekend work between the hours of 8am – 8pm.  

From £9.72 ph 

Immediate start. Temporary Reviewed.


Responsibilities within this role include:


  • Responding to and resolving customer/colleague questions and issues both over the phone and in writing
  • Correctly processing tasks and activities requested by customer/colleague through a ticket resolution system or by telephone and e-mail
  • Preparing and providing information for customer/colleague, requesting additional information as required and updating management about significant customer/colleague.
  • Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation.
  • Collaborating with managers, team leaders, team colleagues, customers and other business partners
  • Completion of people administration tasks, recommending ways of improvement things where it would benefit the customer/colleague experience
  • Adapting to and learning from change, challenges, and feedback
  • Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received to complete or resolve the customer request.


To be successful within this role you will need to demonstrate the following skill set and behaviours: 


  • Possesses accurate data entry skills.
  • Exceptional customer service skills, and capable of speaking to customers on the telephone.
  • Work as part of a team as well as achieving individual targets. 
  • Communicate effectively with internal and external employees and agencies. 
  • Can comfortably switch from one process to another without error. 
  • A flexible approach to work. 
  • High attention to detail and good organisational skills. 
  • Confident in making decisions and doing the right thing. 
  • Be an active team player and be aware of own impact on others.
  • Reliable and trustworthy. 
  • Excellent time-keeping and punctuality. 
  • Comfortable working with sensitive information.
  • Able to confidently liaise with people outside of the clients organisation.  



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