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Head of Customer Services

  • Location: North West
  • Job Type: Permanent
  • Discipline: Office Services
  • Posted: 21 April 2022

Mpeople recruitment have a fantastic opportunity for an experienced Head of Customer Service to join a thriving manufacturing business based in Littleborough, on a full time fixed term basis for 12 months.

Role: Head of Customer Service

Location: Littleborough

Salary: £27,000 + £3,000 bonus.

Hours: 9am – 5pm, Monday to Thursday and a 4pm finish on a Friday with 30 mins for lunch

Head of Customer Service duties:

  • Conducting employee appraisal interviews
  • Execution of the Customer Service Meeting
  • Organization of vacation planning
  • Weekly and monthly reporting
  • Receipt confirmation
  • Process optimization
  • Exchange with other departments
  • Training of new employees and trainees in the systems and work processes according to work instructions
  • Entry of orders in QAD (ERP-system) (70%):

 

  1. execution of all incoming orders;
  2. Performing order changes, cancellations and rebooking’s;
  3. Tracking delivery dates, processing delivery notes and coordinating between customer/production in case of deviations from delivery date;

 

  • Supporting customers on the phone and via email
  • Processing monthly and quarterly price adjustments
  • Maintenance of price lists
  • Processing of customer complaints (in Salesforce)
  • Creation of credit notes
  • Master data maintenance
  • Initiation of new parts lists according to Sales or Customer specifications
  • Cooperation with local Sales and Customer Service Representatives on EU level
  • Creation and follow-up of quotations as specified by the Sales force or based on defined minimum prices
  • Test new menu installations (in our ERP-system)
  • Training of trainees in our systems and work processes according to work instructions

The successful candidate will possess the following skills:

  • Enthusiastic & able to work cooperatively with different departments.
  • Able to work in a busy environment and meet deadlines whilst attention to detail is paramount.
  • Organised and accurate

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.


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