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Customer Support Manager

Are you an experienced Customer Support Manager and thrive in a fast paced Sales/Customer service environment?  If you are experienced within a construction/industrial industry and have managed  a small  team, then this is the role  for you! Working for an established  family run business who are going  through  a period of growth , this is an exciting time to join this business. there is a salary of up to £30,000 along with a rewarding bonus.

 

The Role:

 

  • Acting as the key contact for some customers
  • Liaising with departments internally to provide excellent levels of customer service 
  • Handle inbound, telephone, customer retention enquiries
  • Deal with all complaints and termination letters and if you can’t retain engage the Sales Manager to support 
  • Set your own appointments resulting from these inbound enquiries
  • Manage the P&L of individual customers so that revenue is retained and increased and profit
  • Margins meet and exceed agreed targets
  • Resolve any conflicts or issues
  • Identify new business opportunities within existing customer portfolio including up-selling and cross-selling
  • Maintain a healthy pipeline of potential new, cross-selling and up-selling opportunities
  • Assist with the Credit Control and Finance teams to ensure that payment terms are adhered
  • Reduce debtor days by including debt discussions as part of review meetings
  • Continually review the service offering to ensure that customer requirements/expectations are met, facilitating service changes where necessary

About You:

 

  • Experienced within account management and customer service
  • Excellent customer relationships /communication skills
  • Self motivated and  able to coach and motivate others
  • Used to working in a fast paced office 
  • Down to earth and genuine personality

There is a salary of up to £30,000 along with a generous bonus scheme, on site parking and a strong benefits package.

 

 


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