Customer Services Co-ordinator
Leeds
Job Purpose
The Customer Service Co-ordinator will deliver a first-class service to customers through excellent management of a portfolio of allocated accounts. Working closely with planning/production/operations.
Key Responsibilities:
- Manage a full portfolio of accounts as allocated.
- Ensure that procedures within the department are followed.
- Provide information in a concise and timely manner, to both customers and members of the company.
- Raising orders and ensuring that prices are in line with agreed contracts.
- Scheduling deliveries and liaising with customers.
- Create weekly stock reports and ensure they are sent to the customer.
- Anticipates customer needs and proactively plans and manages customer accounts for order receipt.
- Build positive, effective relationships, and proactively communicates the status of orders with customers.
- Adheres to the requirements of managing customer accounts and developing effective ways of working.
- Making Amendments to production instructions in line with customer requirements.
- Grow product knowledge both through regular product training and from working alongside internal departments.
- To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts.
- Manage delivery / disposal of aged stock.
- Assist in covering accounts within the team when colleagues on annual leave.
- The ideal candidate should have excellent communication skills both written and verbal, thrive off working within a fast paced environment and be able to work to the customer/business deadlines
Remuneration & Benefits
- £23K - £26K plus benefits
- 7% Contributory Pension
- Private Healthcare
- 26 Days Holiday Plus Bank Holidays
- Free On-Site Parking
For further details please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.
