Customer Services Advisor/Administrator

  • Location: West Yorkshire
  • Job Type: Permanent
  • Discipline: Office Services
  • Posted: 20 February 2023
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Customer Service Administrator


£23K raising to £24500


  • Private HealthCare
  • Medical Cash Plan 
  • Dr at Hand (app)
  • Share incentive plan
  • Pension Contributions (up to 15%)
  • Season Ticket Loans
  • Cycle to work Scheme
  • Employee Assistance Programme

Duties and Experience to include:

 Provide excellent customer support through liaison with the customer, third party suppliers, and internal staff

 Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer

 Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites

 Providing existing and prospective customers with price information on request

 Process applications / accounts for Customers

 Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel

 Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s

 Help to maintain customer accounts in CRM  

 Calling existing customers to secure orders to meet or exceed required targets

 Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.

 Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO

 Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints

 Raise credit / debit notes as directed 

 Demonstrate a good product knowledge for each channel and individual customers

 Understand the customers business, order patterns, requirements and needs

 Excellent communication skills with an ability to deal with small independent businesses and large multinational organisations 

If you would like further details please forward your CV for consideration.

Mpeople are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion

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