Customer Service Administrator
Knottingley
£23K raising to £24500
- Private HealthCare
- Medical Cash Plan
- Dr at Hand (app)
- Share incentive plan
- Pension Contributions (up to 15%)
- Season Ticket Loans
- Cycle to work Scheme
- Employee Assistance Programme
Duties and Experience to include:
Provide excellent customer support through liaison with the customer, third party suppliers, and internal staff
Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
Providing existing and prospective customers with price information on request
Process applications / accounts for Customers
Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s
Help to maintain customer accounts in CRM
Calling existing customers to secure orders to meet or exceed required targets
Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
Raise credit / debit notes as directed
Demonstrate a good product knowledge for each channel and individual customers
Understand the customers business, order patterns, requirements and needs
Excellent communication skills with an ability to deal with small independent businesses and large multinational organisations
If you would like further details please forward your CV for consideration.
Mpeople are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion