Inbound Customer Services

Bradford

£19500 - £20450 depending on experience

Flexibility on hours, full and part time hours are available

Our client a well established business within the travel world, dealing with corporate clients and businesses, not consumers.

Working as part of a growing team, you would be responsible for assisting clients with there travel arrangements both over the phone and potentially from online queries

Assisting clients with queries over the phone, and bookings

Provide guidance on using online booking tools to clients, while ensuring adherence to organisational travel policies as well as the companies best practice and procedures. Taking appropriate action where consistent queries are being raised, escalating to appropriate stakeholder 

Working within a fast paced environment

Identify and assess customers' needs to achieve satisfaction

Recording notes and administration 

Making payments and dealing with supplier calls

Dealing with clients in a professional manner

Dealing with clients in a professional manner

In return the client offers flexible working hours, excellent offices with rest and break areas, coupled with fun team events.

22 days plus statutory bank holidays, an addition day for your birthday, pension contribution and death in service

If you are seeking a new position, and you think this role is for you, please do forward your CV for consideration