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Customer Service Inbound

  • Location: West Yorkshire
  • Job Type: Contract
  • Discipline: Office Services
  • Posted: 22 November 2022
  • Customer Service 
  • Morley
  • Shift pattern working 5 out of 7 days per week between 8am - 8pm Monday to Friday, 9am to 5.30pm Saturday and 10am - 4pm Sunday.
  • Onsite training
  • Hybrid working schedule after training period
  • £10.10 per hour
  • Temp with the potential to move perm

 

Job Purpose

This position is responsible for day-to-day customer contact and issue resolution, ensuring clear investigation is undertaken to drive positive business change and customer loyalty.

Key Accountabilities:

  • Provide support to customers to understand and resolve queries and issues.
  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Offer technical and troubleshooting support and work closely with the business to raise larger customer impacting issues
  • Promote and maintain high standards of communication in line with Customer Support for both verbal and written communication.
  • Ability to navigate several systems to support the resolution.
  • Accurate incident logging to allow for reporting back to the business.
  • The role requires a customer focused mentality with previous experience of working in Customer Service or Contact Centre. You will use your autonomy to make sound decisions, effectively serving the customer through a positive outlook.

 

Skillsets required Essential Desirable:

• You will have a proven record of delivering excellent customer service and have worked within a larger team environment.

• Retail experience would be advantageous but not essential.


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