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Customer Service Helpdesk

  • Location: West Yorkshire
  • Job Type: Permanent
  • Discipline: Office Services
  • Posted: 20 July 2022

Our client is currently expanding and looking for an experience customer service helpdesk advisor.  Offering excellent career progression as well as study support, along with fantastic benefits including 30 holidays + banks, free town centre parking. Starting salary up to £21,000, immediate start available once passing clearance checks.

As major part of the role will be using the internal communication system where you will:

  • Be the voice of the company.
  • Be the front-line person to answer inbound calls and emails, in line with SLA’s.
  • Be able to answer a broad range of queries or refer queries to other departments where needed.
  • Be able to assist customers with the use of internal systems.
  • Updating customer records

Skills required:

  • Good communicator and able to take responsibility for timely responses.
  • Confident to communicate over telephone, email and live chat.
  • Able to be flexible in responding to the needs of the business and the Partners within the business.
  • A positive can-do attitude.
  • Willing to go above and beyond and exceed expectations.
  • Ability to plan and prioritise own workload.

Required education and qualifications:

  • Previous office experience

Benefits:

  • 30 days holiday per year, plus bank holidays
  • Free parking provided in the Huddersfield town centre
  • Exam support to chartered status 
  • Auto Enrolment pension with employer contributions
  • Death in Service, Critical Illness and Income Protection Benefits
  • Potential for work from home opportunities once trained
  • Employee Assistance Program (along with many more perks including free products and discounts) via PerkBox.

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