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Customer Service Advisor

  • Location: North West
  • Job Type: Contract
  • Discipline: Office Services
  • Posted: 6 September 2022

Customer service Advisor

Temp to perm basis

4 on 4 off shift pattern / 7am – 7pm

Salary: £9.61phr

 

We are currently recruiting for a global organisation that requires experienced customer service staff from a call centre background.

Candidates will be required to liaise with high end customers who require technical support and advice.

 

Duties:

  • Receiving inbound calls regarding technical enquiries
  • Manage the timely resolution of customer concerns
  • Providing advice and guidance
  • Taking payments over the phone
  • Updating customer details on the internal bespoke system
  • Contacting customers regarding alerts on their account
  • Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
  • Produce and despatch personalised customer communications being fully compliant to GDPR 
  • Security checks over the phone with customers
  • Manage customer and colleague expectations through good quality communication 
  • Closing down alerts on the system
  • Providing information for reports to team leaders / managers
  • Other duties as outlined by line manager

 

Key Skills:

  • Previous experience of working in a service delivery environment is essential
  • Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
  • Attention to detail is essential
  • Ability to work under pressure and act decisively
  • Ability to communicate  with members of the public and have the ability to defuse situations
  • A flexible can-do attitude and professional
  • Excellent communicator, written and verbal
  • Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines

 


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