Customer Services Advisor

Morley, Leeds 

£9.53 per hour

Temporary, potential to move permanent

Must have flexibility on hours

Our client is one of the biggest supermarkets in the world, and they live and breathe their values of having a customer mind-set, doing the right thing and engaging people. Therefore, when a customer has a reason to speak to one of the dedicated Customer Services Team, they need someone with a patient listening ear, someone who can relate and empathise with their circumstances, someone who can show a true passion to help resolve their issue or concern and offer a heartfelt solution. Could this be you?

An opportunity to join a global leading business has become available in one of their crucial teams, Working as part of the customer services team you will be responsible for

• Logging and updating complaints and dealing with customer enquiries over the telephone

• Liaising with stores and managers, external to the Head Office in relation to offering solutions and getting finer details to better enable a response to the customer

• Patiently allow a customer to discuss their concern without interruption, judgement or questioning of feelings

• Putting yourself in the customers position and relating to their circumstances

• Offering solutions to customers and explaining what you will do to help

*This is a temporary on-going role, covering 37.5 hours per week and working on a rota that includes evening and weekend work, so you will need to be flexible