Customer Service Advisor

Knottingley

Monday to Friday 08:30-17:00

£23,000 - £24,500

Our Client based in Knottingley are looking for Customer Service Advisors who have a real desire for helping people and providing the best customer service possible.

Main Responsibilities and Tasks:

 Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments

 Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer

 Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites

 Providing existing and prospective customers with price information on request

 Process applications / accounts for Customers

 Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel

 Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s

 Help to maintain customer accounts in CRM (Salsa)  Calling existing customers to secure orders to meet or exceed required targets

 Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.

 Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO

 Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints 

 Raise credit / debit notes as directed

Skills Required:

 Ensure all customer touch points are maximised for satisfaction

 Liaison with all team members daily to deliver results in relation to volume growth, gmvc, customer service and added value customer service

 Apply the principles of excellent customer service to all aspects of the role

 Demonstrate a good product knowledge for each channel and individual customers

 Understand the customers business, order patterns, requirements and needs

 Excellent communication skills with an ability to deal with small independent businesses and large multinational organisations

 Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC

 Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth

Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received daily. Should you not receive a response within 5 working days please accept this has not been successful. Mpeople wishes you all the best in your job search.