Are you looking for a New Customer Service Position?
Your new role could be working for a global organisation who require experienced and talented customer service colleagues.
These positions are on a Temp to Perm basis
Two shift patterns available:
- FULL TIME: 4 on 4 off shift pattern - 7am - 1pm.
- PART TIME: 4 on 4 off shift pattern - 7am - 1pm OR 1pm - 7pm
Salary: £9.61phr
Role Responsibilities:
- Receiving inbound calls regarding technical enquiries
- Manage the timely resolution of customer concerns
- Providing advice and guidance
- Taking payments over the phone
- Updating customer details on the internal bespoke system
- Contacting customers regarding alerts on their account
- Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
- Produce and despatch personalised customer communications being fully compliant to GDPR
- Security checks over the phone with customers
- Manage customer and colleague expectations through good quality communication
- Closing down alerts on the system
- Providing information for reports to team leaders / managers
- Other duties as outlined by line manager
Key Skills:
- Previous experience of working in a service delivery environment is essential
- Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible can-do attitude and professional
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
Please note that Mpeople Recruitment cannot always respond to all applicants due to the volume of CV’s received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.