Customer Service Administrator

  • Location: West Yorkshire
  • Job Type: Contract
  • Discipline: Office Services
  • Posted: 8 November 2022

Job: Customer Service Administrator

Location: Wakefield

Working Hours: Mon - Fri / 9am - 5pm

Pay: 6 Month Temp / £11phr  - £13phr


You would be responsible for the following day to day tasks:

  • Managing an email inbox and responding to requests for travel information
  • Liaising with our travel partner to request and book flights in accordance with compliance,(training/guidance will be provided)
  • Managing Cvent registration site with delegate changes and cross checking of data to ensure accuracy for travel and accommodation and producing weekly report
  • Support with visa requests
  • Sending etickets and final comms to individual registrations
  • Recording ticketing pricing as etickets are issued to help support the reconciliation process



  • Competently manage email traffic including timely responses and filling of comms per attendee
  • Good Microsoft skills
  • Attention to detail, e.g. names must be correct, dates etc
  • Personable and professional email comms to delegates
  • Able to handle the pressure of volume comms calmly and able to block time effectively to manage multiple inboxes and follow up

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